| Creative Care Protection Plan | |
| The Peace of Mind and Support You Deserve | |
| The Creative Care Protection Plan provides you with the peace of mind and support you deserve by extending service and support coverage for your Zen MP3 and its included accessories. For one low fee, you can receive up to two years protection and award-winning support coverage by telephone, email and the web.
Creative Care Protection Plan Benefits:
* Service coverage is available only for the qualified product and its original included accessories - including the original battery for Zen players, if supplied, to hold an electrical charge for 50% of its original specification - that are defective in material or workmanship. Refurbished and second-hand products are ineligible for coverage. Telephone fees and Internet Service Provider fees may apply to contact Creative for support. Telephone numbers and hours of operation may vary and are subject to change. See complete terms & conditions for details. | |
| Terms & Conditions | |
Your Creative Care Protection Plan (the Plan) is governed by the following terms and conditions and constitutes your service contract with Creative Labs (Ireland) Ltd. (Creative). 1. Plan Eligibility. To enroll in the Plan you must register the Plan with your Creative Zen player. To complete the registration, you will need to provide the Plan's Agreement Number and the unique serial number for the covered product. The Plan can only be registered to one product. You must purchase the Plan within one (1) year from the original product purchase date and you must register within ninety (90) days of purchase of the Plan and prior to receiving any service under the Plan. Keep your Plan's confirmation document and your original sales receipts for your Covered Product and your Plan. 2. Coverage Period. The Plan commences on the original product purchase date and continues for a period of two (2) years. 3. Covered Product. The Plan covers the Creative Zen player along with the hardware accessories (excluding removable batteries) included in the original packaging (the Covered Product) that has been purchased from an authorized Creative reseller and registered under this Plan. Refurbished units, second-hand units, and all other accessories not included in the original packaging are expressly excluded from coverage and the Plan. 4. Repair or Replacement Service. Subject to the terms of this Plan during the Coverage Period, if there is a defect in materials or workmanship of the Zen player, or, after being fully charged and with all settings reset, the capacity of the integrated batteries (original included with the Covered Product) to hold an electrical charge has depleted fifty (50%) percent or more from its original specification, Creative will, at its sole option and determination, repair or replace the affected Covered Product.
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