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Creative Care Protection Plan Benefits:

• Extends the Creative guarantee on your qualified product to two years
• Extends access to Creative's award-winning telephone and email customer support to two years
• Covers your product and its originally included accessories*
• Permits transfer of the Plan between owners with original sales receipt

* Service coverage is available only for the qualified product and its original included accessories - including the original battery for Zen players, if supplied, to hold an electrical charge for 50% of its original specification - that are defective in material or workmanship. Refurbished and second-hand products are ineligible for coverage. Telephone fees and Internet Service Provider fees may apply to contact Creative for support. Telephone numbers and hours of operation may vary and are subject to change. See complete terms & conditions for details.

Your Creative Care Protection Plan (the “Plan”) is governed by the following terms and conditions and constitutes your service contract with Creative Labs (Ireland) Ltd. (“Creative”).

1. Plan Eligibility. To enroll in the Plan you must register the Plan with your Creative Zen player. To complete the registration, you will need to provide the Plan's Agreement Number and the unique serial number for the covered product. The Plan can only be registered to one product. You must purchase the Plan within one (1) year from the original product purchase date and you must register within ninety (90) days of purchase of the Plan and prior to receiving any service under the Plan. Keep your Plan's confirmation document and your original sales receipts for your Covered Product and your Plan.

2. Coverage Period. The Plan commences on the original product purchase date and continues for a period of two (2) years.

3. Covered Product. The Plan covers the Creative Zen player along with the hardware accessories (excluding removable batteries) included in the original packaging (the “Covered Product”) that has been purchased from an authorized Creative reseller and registered under this Plan. Refurbished units, second-hand units, and all other accessories not included in the original packaging are expressly excluded from coverage and the Plan.

4. Repair or Replacement Service. Subject to the terms of this Plan during the Coverage Period, if there is a defect in materials or workmanship of the Zen player, or, after being fully charged and with all settings reset, the capacity of the integrated batteries (original included with the Covered Product) to hold an electrical charge has depleted fifty (50%) percent or more from its original specification, Creative will, at its sole option and determination, repair or replace the affected Covered Product.

a. Replacement Parts and Products. In the event we repair or replace your Covered Product, you understand and agree that the replacement product and parts that Creative provides may be manufactured from new, refurbished, or serviceable used parts. The replacement product and parts will be functionally equivalent to the replaced product or parts and will assume the remaining coverage under the Plan unless you are entitled to additional rights under laws or regulations in your jurisdiction. The product or parts that are replaced become Creative's property.

b. Limitations. This Plan does not cover any defects or damage to any software or data residing or recorded in the Covered Product. When providing repair or replacement service, Creative will use reasonable efforts to reinstall the Covered Product's original software configuration and subsequent update releases, however, Creative cannot provide any recovery or transfer of software or data contained on the replaced product not originally included in the Covered Product. Creative does not warrant uninterrupted or error-free operation of the Covered Product.

c. Exclusions. The Plan does not apply to:

i) Defects or damage caused by normal wear and tear, abnormal use or conditions, misuse, neglect, abuse, accident, improper handling or storage, exposure to moisture, unauthorized modifications, alterations, or repairs not authorised or carried out by Creative, improper installation, improper use of any electrical source, undue physical or electrical stress, operator error, non-compliance with instructions or other acts which are not the fault of Creative; and
ii) damage from external causes such as floods, storms, fires, sand, dirt, earthquakes, acts of God, exposure to sunlight, weather, moisture, heat, or corrosive environments, electrical surges, battery leakage, theft, or damage caused